Privacy Policy

1. Information We Collect

GUINEX collects information necessary to operate an academic and technical project marketplace safely and effectively. Depending on your activity, this may include:

• Name and profile details you submit in your account.
• Email address used for authentication and support communication.
• Wallet transaction records, including recharge and withdrawal request data.
• Reviews, ratings, and moderation-related metadata.
• Uploaded project information, including titles, descriptions, and files/content references.

2. How We Use Information

We process data to provide core platform functions and maintain safety. Typical use cases include:

• Account authentication and secure sign-in management.
• Transaction processing within the GP wallet system.
• Admin approval workflows for projects, recharges, withdrawals, and reviews.
• Service improvement, troubleshooting, and platform reliability monitoring.

3. Data Storage and Processing

Platform data is stored and processed through Firebase infrastructure used by GUINEX. We do not sell personal data to third parties. Access to operational data is controlled by authentication and role-based workflows. Data retention may continue for legal, compliance, fraud-prevention, and auditing purposes where applicable.

4. Payment Information

GUINEX uses a UTR-based verification model for recharge requests. We do not store card numbers, CVV data, or full payment card details. Wallet updates occur only after verification under admin-controlled processes.

5. Cookies and Basic Analytics

GUINEX may use essential browser storage or session-level mechanisms to support authentication continuity, preference handling, and basic performance diagnostics. We use limited analytics signals for service quality and issue resolution, not for unauthorized profiling.

6. User Rights

Subject to applicable law and identity verification, users may request to:

• Update profile information and correct inaccurate account data.
• Request account deletion review through support channels.
• Ask for clarification about how specific platform data is used.

7. Data Security

GUINEX applies technical and operational safeguards, including:

• Firebase Authentication for controlled account access.
• Firestore security rules for scoped data read/write permissions.
• Admin-controlled approval systems for sensitive workflows and moderation.
• Validation checks for wallet-affecting actions and transaction state changes.

8. Policy Updates

We may update this Privacy Policy to reflect operational improvements, legal changes, or security requirements. Updated versions become effective when published on this page. Continued use of GUINEX indicates acceptance of the latest policy terms.

9. Contact Information

For privacy inquiries, correction requests, or account deletion review, contact support@guinex.com using your registered account email for faster verification.