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Get in touch with the GUINEX team
Connect With Us
support@guinex.com
+91 98765 43210
Working Hours
Mon - Sat: 9AM - 6PM IST
Support Notes
For faster help, include your registered email, relevant request or order ID, and a concise issue summary when contacting support.
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Frequently Asked Questions
Q1. How does unlocking a project work?
Unlockable projects can be accessed using GP from your wallet. Once unlocked, content access is available according to platform rules.
Q2. What is GP?
GP means Guinex Points, used for wallet-based transactions on GUINEX.
Q3. How do I recharge wallet?
Open the Wallet page, complete payment to the shown UPI, and submit your UTR for admin verification.
Q4. How long does recharge approval take?
Most recharge requests are processed within 24-48 hours on working days.
Q5. How do withdrawals work?
Submit a withdrawal request from your wallet with valid payout details. Admin verification is required before processing.
Q6. Can I edit my uploaded project?
Yes, you can edit project details and resubmit updates where workflow allows.
Q7. What happens if my project is rejected?
Rejected submissions can typically be improved and resubmitted after addressing the noted issues.
Q8. Are projects verified?
Yes. Project listings are moderated and approved before public visibility.
Q9. Can I request refund?
As standard policy, no automatic refund applies once project content is unlocked.
Q10. How are reviews moderated?
Reviews are screened through moderation workflows to limit spam and abusive content.
Q11. How does commission work?
Author earnings are credited to wallet after eligible transactions, with platform commission applied transparently.
Q12. How can I contact support?
Use the contact form on this page or the support email shown above. Include relevant IDs for faster resolution.